F.A.Qs

1. Are your rugs authentic?
Yes. All our rugs are authentic vintage Moroccan rugs, carefully hand-selected from local artisans and trusted sources in Morocco. Each rug is unique and carries its own history.

2. Are the rugs new or used?
Our rugs are vintage, which means they have been previously used. However, each rug is professionally cleaned and carefully inspected to ensure excellent condition and durability.

3. Do you offer international shipping?
Yes, we offer worldwide shipping, including the United States, Europe, and many other countries.

4. How long does shipping take?
Shipping typically takes between 5 to 10 business days, depending on your location. You will receive a tracking number once your order has been shipped.

5. Do you offer free shipping?
Yes, we offer free shipping on all orders.

6. What is your return policy?
We accept returns within 14 days of delivery. The rug must be returned in its original condition. Please contact us before initiating a return.

7. Will the rug look exactly like the photos?
We do our best to display colors as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions.

8. How can I contact you?
You can contact us anytime at:
contact.karchel@gmail.com

Our support team will respond as soon as possible.