Shipping policy
At Karchel, we are committed to delivering high-quality products safely and efficiently to our customers worldwide.
Shipping Origin
All orders are shipped from our fulfillment centers.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Orders are not processed on weekends or public holidays.
Estimated Delivery Times
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United States: 5–10 business days
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Europe: 5–12 business days
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Canada: 7–14 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location, shipping carrier, and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Karchel is not responsible for delays caused by customs.
Tracking Orders
Once your order has shipped, you will receive a tracking number via email.
If you do not receive tracking details within 5 business days, please contact us.
Address Accuracy
Customers are responsible for providing accurate shipping information.
Karchel is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us and we will assist you in resolving the issue.
Contact Information
Karchel
Fes, Morocco
Email: contact.karchel@gmail.com
Phone: +212 64301588