Terms of service

Welcome to Karchel. Throughout this website, the terms “we,” “us,” and “our” refer to Karchel. By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy.

  1. Eligibility

By using our services, you confirm that you are at least the legal age of majority in your country.

You agree to provide accurate and complete information when making a purchase.

  1. Product Information

Karchel specializes in authentic vintage Moroccan rugs. Because our rugs are handmade and vintage:

Each rug is unique

Small variations in color, texture, and size may occur

Product images are for illustration and may appear differently depending on your screen

  1. Orders

When you place an order, you submit a request to purchase a product. We reserve the right to accept or refuse any order for reasons including:

Payment issues

Product availability

Suspected fraud

Incorrect pricing

Orders are confirmed only after successful payment and confirmation email.

  1. Pricing and Payments

Prices displayed on our website may change without notice.

Prices do not include shipping costs or customs duties. Customers are responsible for any import taxes required by their country.

  1. Shipping

We ship internationally. Delivery times are estimates and may vary depending on the shipping carrier and customs procedures.

  1. Returns and Refunds

Returns are handled according to our Return & Refund Policy available on our website.

  1. Intellectual Property

All website content including images, text, logos, and product descriptions is the property of Karchel and may not be copied or used without permission.

  1. Prohibited Use

You may not use our website for illegal activities, fraud, hacking, or distribution of malicious software.

  1. Limitation of Liability

Karchel is not responsible for indirect damages resulting from the use of our website or products.

  1. Governing Law

These Terms are governed by the laws of Morocco.

  1. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page.

  1. Contact Information

Karchel
Fes, Morocco

Email: contact.karchel@gmail.com
Phone: +212 64301588