Privacy policy

At Karchel, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.

  1. Information We Collect

When you use our website, we may collect the following types of personal information:

Contact Information
Name, email address, phone number, billing and shipping address.

Order Information
Products purchased, order details, order history, returns and exchanges.

Payment Information
Payment details processed securely through our payment providers.

Technical Information
IP address, browser type, device information, and connection data.

Usage Information
Pages visited, time spent on the website, and interactions with our services.

  1. How We Collect Information

We collect personal information in several ways:

Directly from you when you place an order, create an account, or contact us.

Automatically through cookies and similar tracking technologies.

From our ecommerce platform Shopify and trusted service providers.

  1. How We Use Your Information

We use your information to:

Process and fulfill orders

Provide customer support

Send order confirmations and updates

Improve website performance and customer experience

Prevent fraud and maintain website security

Send marketing communications (only if you agree to receive them)

  1. Sharing Your Information

We only share your personal information when necessary to operate our store, including with:

Shopify (our ecommerce platform)

Payment processors

Shipping providers

Website and IT service providers

Legal authorities when required by law

We do not sell your personal information.

  1. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

  1. Cookies

Our website uses cookies to improve functionality, analyze traffic, and personalize your experience. You can manage cookie preferences through your browser settings.

  1. Your Rights

Depending on your location, you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion of your personal data

Opt out of marketing communications

To exercise these rights, please contact us.

  1. International Data Transfers

Your information may be processed outside your country, including in countries where our service providers operate.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

  1. Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

Karchel
Fes, Morocco
Email: contact.karchel@gmail.com
Phone: +212 64301588